Return Policy

At Gizto, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a simple and hassle-free return process.

Eligibility for Returns

• Items can be returned within 30 days of delivery.
• Products must be in their original condition:
  • Unworn, unwashed, and undamaged.
  • With all tags and original packaging intact.
• Customized or personalized items are non-returnable unless they arrive damaged or defective.

How to Initiate a Return

1. Contact Us: Email our support team at support@gizto.net with your order details and reason for the return.
2. Wait for Approval: Our team will review your request and provide instructions for sending the item back.
3. Ship the Item: Package the product securely and ship it to the return address provided in the approval email.

Refunds

• Once we receive and inspect the returned item, you will be notified via email.
• Approved refunds will be processed back to your original payment method within 5-7 business days.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired product.

Non-Returnable Items

• Items marked as final sale.
• Customized or personalized dresses unless defective or damaged.

Contact Us

If you have any questions about our return policy, feel free to email us at support@gizto.net. We’re here to assist you!

Thank you for choosing Gizto. We’re committed to making your experience magical from start to finish.